Field force management that ends in the payslip

Software that helps a business manage the people who work outside the office: their attendance, location, visits, travel and pay. The term covers three different kinds of product, so check what a vendor means: HR-side workforce management, sales force automation with order booking, and field service dispatch. Zeba is the first kind.

No. Field service management dispatches jobs, work orders and spare parts to technicians. Zeba does not do dispatch or work orders. It manages attendance, live location, visits, kilometres and payroll for the people who do the work.

No. Zeba is not a sales CRM. If you need order booking or beat planning, run that in a sales tool and keep attendance, location and payroll in Zeba so the field team is not paid from a spreadsheet.

Your company adds the customer sites, plants or branches it wants tracked and assigns them to employees. Staff mark a location visit against one of their assigned locations during a check-in. A location that has been tagged during a check-in cannot be deleted, so the visit history stays intact.

No. Live location applies during working hours or an active check-in and stops at check-out. Work types decide who is tracked live and who only uses geofence punches.

For per-kilometre reimbursement types, employees submit the distance with a category. Where live tracking is enabled, managers can review the claim against the route and distance for the session. Approved claims flow into the payroll run and show on the payslip.

It needs a clear written policy and employee awareness, and it should be limited to working hours. Read our guide to employee GPS tracking in India before you roll it out, and tell your team what is tracked and when it stops.